FAQ

Inclusions depend on the package and rate in your quotation. The resort lists items such as Wi-Fi, an Experience Host, bicycles, complimentary snorkelling gear and daily non-motorised activities, and offers a Dine Around package. Some dining, drinks, excursions, spa treatments and motorised water sports may be chargeable. Please confirm inclusions in your quote before booking.

The journey starts at Velana International Airport in Malé and continues by domestic flight and speedboat; a seaplane may also be available. Timings and charges depend on the route and the day of travel, and are stated in your quotation.

Yes. The resort has a Worldwide Kids-certified club, and several villas and residences accommodate children and infants. Capacity depends on children's ages, so tell us who is travelling and we will confirm the best villa.

The Maldives can be visited year-round. November to April is generally drier with calmer seas, while May to October may have more tropical showers and attractive seasonal rates. Weather cannot be guaranteed at any time of year.

Dietary requirements, allergies and special occasions can be shared with the resort in advance. Several restaurants offer vegan, dairy-free, gluten-free or vegetarian choices. Private and celebration dining can be requested, subject to availability and additional charges.

Payments are made through Bank of Maldives using online payment options and are collected on behalf of the wholesale partner or resort. Each payment comes with an invoice and receipt, and the deposit, payment deadline and any fees are stated in your quotation. A reservation is confirmed only after the required payment is received and written confirmation has been issued.

Cancellations and refunds follow the resort's policy for your rate and package. We give you the written cancellation rules, refund steps and timelines before you pay, and refunds go back to the original payment method.

Yes. We recommend insurance that covers trip cancellation, medical emergencies and evacuation. The Maldives is remote, and comprehensive coverage is wise.

The resort is popular for honeymoons, blessing ceremonies and vow renewals. Mention your occasion when you enquire and we will request the best available arrangements.

We remain your point of contact for your reservation. Once your booking is confirmed we will share the details you need for pre-arrival coordination with the resort.